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Return & Exchange Policy

We offer a 15-days Return Guarantee for you to check the product when it's still unused and assure you a full refund/exchange. 

15-days Return Guarantee is applicable "when the product is still unused, but you find it wrong or defective."

If the product you have received is unused but faulty, damaged, or wrongly described anywhere within our website, you are able to ask for a full refund or exchange within 15 days of your parcel arrival. Under this situation, the return delivery fee is borne by us.

< Process >

1. Kindly send us clear pictures or videos of the product you have received by Whatsapp and state the problem you have encountered clearly.

2. Please put the products, receipt, and protective wraps back into the parcel and send it back to us. 

3. Once we have received and checked your parcel, we will arrange your refund/exchange accordingly.